Starting with facts and needs
Visp is getting older, like many municipalities in Switzerland. Rather than beginning with a ready-made service, the municipality first examined the situation and the needs of its residents. This evidence showed where existing services were working and where new measures were needed.
A sounding group close to the community
A small group of engaged people aged 60 and over, supported by an external project manager, developed the findings further. The group structured needs, tested ideas and drew up an action plan with specific measures. pluma led the process, safeguarded the handovers and kept the community, administration and elected officials in dialogue.
From action plan to implementation
Participation did not end with a report. An operating group with six areas of responsibility was created for delivery – from catering and staffing to communication and technology. Volunteers took responsibility and continued developing the service themselves.
The visible result
On 7 October 2025, the intergenerational café “vispträff zur Mühle” opened its doors. This centrally located meeting place shows what work with generations can achieve when analysis, participation, political accountability and day-to-day operation are connected from the outset.
People affected become people involved – and an action plan becomes a service that lives in everyday life.
What other municipalities can learn
- Start with robust evidence rather than individual opinions.
- Involve the target group early and give it a clear role.
- Separate political accountability from operational responsibilities.
- Define in the action plan how the first services will be delivered.
A similar project?
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